Changes and Returns

Cancelling an Order

If you would like to cancel an order please do so as soon as possible. You may call us at 866-678-6738.  Once your order has shipped, or a custom order has been started we may not be able to cancel and your order will be subject to our return policy that is outlined below.

Return Policy

SolaROC sells a wide variety of items; you must contact us before returning any item for any reason. We do accept most items for return or exchange but SOME items will be subject to a restocking and/or handling charge. Shipping charges and freight are non-refundable. On freight shipments, you will be responsible for the actual freight charges, both to you and back to us.
Items that have been used, altered, scratched, disassembled, or otherwise made non-resalable may not be accepted for return or exchange.

If an item was a special order or custom order, it can not be returned.  All returned items must be in original clean and resalable condition, and contain the original packaging. 
If you have questions or concerns, or you need to return your item(s) after receiving them, please contact us at 866-867-6738.  If we make an error with your order, we will most certainly do whatever is necessary to correct the problem.  We want you to be satisfied with your purchases.  Please contact us if you have any questions.

What If it’s Damaged

You need to thoroughly inspect your order once it is received.  We take great care in packaging your order so that it will arrive safely.  If you find damage with your order here's what to do:

If the order arrived via UPS please inspect the carton for damage, and compare the packing list with the contents.  If there is shortage or damage, please save the damaged shipping carton.  UPS might wish to see the carton if a damage claim is necessary.

If the order arrived via common carrier (truck), please inspect the shipment closely for damages.  If any damage is visible (dented boxes, punctured cartons, open cartons, broken pallets, etc), please make sure that either you or the truck driver notes the damage on the delivery ticket.  This is very important! Please do not refuse the order!  

Please call SolaROC at 866-678-6738 with any questions at time of delivery.  We may authorize you to refuse the order in some cases, and can assist in claim filing.