Orders Shipping and Delivery

Where and How We Ship

Small orders will usually ship via UPS.  Larger, heavier orders ship using common carriers.  We ship only within the continental USA.  If you want to ship outside the continental USA please call us at 866-678-6738.

WE CAN NOT SHIP TO A P.O. BOX! We will send you an e-mail to notify you when your order has been shipped.

Shipping Charges

The shipping charges that are calculated are for regular, standard shipping.  If you need special shipping additional charges will apply.  Please call and place those special orders via telephone at 866-867-6738.  Special shipping requests may include the following: truck lift-gate service, unloading charge, express delivery, guaranteed delivery, return receipt, and delivery outside the contiguous 48 United States. 
If, after your order has shipped via common carrier, you wish to make changes – such as shipping address, you will be responsible for all re- consignment and all re-delivery charges.

Order Status and Tracking

You will be able to check your order online at www.SolaROCgrp.com. If you have an order in process you will see the information regarding that order there. Occasionally, we may send an order in multiple packages. When this happens we provide tracking information for all packages, as well as details on which items you can expect in which package. There are times when we unfortunately may have to change or cancel an order due to unforeseen circumstances such as high demand.  If this happens we will notify you by email immediately.

Receiving Your Order

If your order ships via UPS, we recommend that you make arrangements to receive it at the address that you specified when placing your order.  If your order shipped via truck, YOU MUST HAVE SOMEONE AVAILABLE TO PERSONALLY ACCEPT THE DELIVERY.  The driver will not deliver your shipment unless someone is available to: inspect the shipment for damage, assist with the unloading process, and sign for delivery. 

If someone is not available to personally accept the delivery and the trucking company is forced to re-deliver or return the shipment to us, YOU WILL BE RESPONSIBLE FOR ALL FEES ASSOCIATED WITH THIS! Remember that your responsibilities include assisting with the unloading!